Our frequently asked questions are broken down by categories for ease-of-use. Simply click on any question for more information.
Maybe. We will need the existing unit's serial number and a survey sheet (available on-line) filled out for the new elevator system.
Maybe. We will need the existing unit's serial number, the Make & Model of the old doors, and the Make & Model of the new doors.
The RB2 unit is used when the Powervator is purchased at the same time as the elevator controller via the elevator controller manufacturer. This will allow the RB2 unit to be installed and pre-tested at the elevator controller factory. If the elevator controller has already been shipped or is already installed then the UV2 unit is used.
A UV2 unit is normally used with a hydraulic passenger elevator and a HFP unit is normally used with a hydraulic freight elevator.
No, only Visa and Mastercard.
No, for the first order we would require a credit card or wire transfer. After consecutive business on an annual basis, you will have the opportunity to request open terms with us.
For a RB2, UV2, or HFP unit the standard lead time is 3 weeks. For a TPV unit the standard lead time is 4 weeks. Expediting is often available.
The warranty on a new unit is 1 year from date of shipment.
Check the bill of lading and then call in to R&R with the serial number from one of the units.
For a RB2 unit there would be no battery boxes as the batteries ship inside the RB2 unit. For a UV2 unit there would be one battery box with two batteries in it. For a HFP unit there would two battery boxes with two batteries in each box. For a TPV unit there would be one large battery box containing two smaller battery boxes with two batteries in each box. For a TPVM unit there would be two battery boxes with two batteries in each box.
The battery jumper wires are shipped inside a small cardboard box inside the HFP unit and there is one battery jumper wire in each shipped battery box.
Yes, there should be one inside the box the unit shipped in.
Yes, there should be one inside the box the unit shipped in. It is on colored paper.
RB2 & UV2 has two batteries, HFP & TPV have four batteries.
RB2 batteries are already installed. UV2, HFP, and TPV batteries - see manual.
Check that the Powervator is providing the correct voltages when on battery power. Check LED status against what the manual for your unit shows. Then call in for R&R complimentary unlimited technical support.
When initially installed all batteries should be approximately 12vdc. Once fully charged (allow to charge overnight), they should all be 13.5vdc. All batteries should initially be within 0.25vdc of each other.
For UV2 & RB2 - 27.1vdc. For TPV & HFP - 54.1vdc.
This indicates that the "A" & "D" auxiliary contact circuit with the elevator main disconnect is not wired correctly or the "On / Off" switch on the unit is turned off while building power is present. Verify the auxiliary contact in the main elevator disconnect is good and on the correct contacts (contact should be closed when disconnect is closed).
This could indicate that the "On / Off" switch on the unit is turned off. Also it could indicate that "A" & "D" auxiliary contact circuit with elevator main disconnect is not closed. It can also indicate that the unit has a low battery voltage.
Check with the elevator controller drawings and the R&R supplied hook-up drawing. This wiring will vary greatly from elevator system to elevator system.
On a RB2 or UV2 unit you would just have a Yellow CH LED lit. On a HFP or TPV unit you would have a Green LGC LED, and Yellow CH & NP LED lit.
This usually indicates that the phasing of the incoming power to the Powervator unit's Voltage monitor is not correct. If the elevator runs normal under building power then on a TPV unit swap the red & white wires (they have faston connectors) on the left side of the contactor (which is behind the batteries). On a HFP unit you will need to swap the L1 & L2 wires and then the LA & LB wires.
You may have a RB2 unit that is installed inside the elevator controller. Check inside there. If you have a UV2, HFP, or TPV unit, they are wall mounted near the elevator controller or elevator main disconnect.
The "A" & "D" terminals are wired to the National Electric Code (NEC - section 620.91) required auxiliary contact in the elevator main disconnect. This circuit will disable the Powervator when the elevator main disconnect is locked out / tagged out for maintenance. If there are sprinklers in the hoistway or machine room, then an auxiliary contact on the fire system shunt trip may be required. This would be wired in series with the auxiliary contact in the elevator main disconnect so that if either contact opens, the Powervator will be disabled.
The flashing low battery LED while performing a rescue normally indicates that the batteries are weak and need to be replaced.
We highly recommend that you contact our tech support department to help diagnose your issue. Blowing fuses may be caused by several different problems both internal to the battery rescue unit and external to the battery rescue unit.
Unit: The serial number is located on the front cover of the enclosure on a white or silver label.
Board: The serial number is located on a small orange or white label
The serial number is a set of numbers (ie: 1219/025 0701/1 or CO200210 2101/1) *For RB2 Product line, serial number can be found on the chassis
Many of the R & R units are built specific for the job site or project. Please contact Customer Service at 610-691-2224 or firstname.lastname@example.org and provide the serial number and model number of your unit.
Charger circuit is not working and the batteries are likely dead (no voltage) or the unit may also be bypassed.
Charger circuit or Voltage monitor is not working.
Contactor coil is likely shorted. Call R&R for replacement contactor.
The Powervator provides Normally Open / Common / Normally Closed contacts for use in the elevators recall circuit. These contacts are open (NO) and closed (NC) when building power is present and everything is working correctly.
This indicates that the board is likely bad. Call R&R for support and Return Authorization number (RMA).
First verify that the battery voltage is correct (RB2 & UV2 ~ 27vdc, TPV/M & HFP ~ 54vdc). Next verify that the "A" & "D" circuit is correctly wired (by measuring ~24vdc between "A" & "-R" and "D" & "-R"). Next verify that the unit's "On / Off" switch is on and building power is present. If the above are all good, contact R&R.
Check for faults on the door operator. Measure the 208 - 230vac voltage at the door operator. Contact R&R.
The size of the battery depends on the model number of your unit. Please see below for information on the sealed lead acid batteries used in each of our models:
Note: Batteries are sold in sets of 2
Contact Technical Support at 610-691-2224. What may appear to be an issue with a board might be another component (such as a fuse or contactor) in need of replacement. Our technicians will diagnose your problem and help you find a solution.
If the technician recommends that the board or unit be returned for repair, you will need a Return Material Authorization number (RMA#). See below for RMA return process.
Contact Customer Service at 610-691-2224 or email@example.com and provide the following information to be issued a Return Material Authorization number (RMA#):
Place the RMA# on the outside and inside of the box. Make sure to include your purchase order (if applicable), contact information, shipping address, small parcel carrier and shipping method (such as ground, 2-day or overnight).
*Note: If a complete unit is being returned, remove all batteries prior to shipping. Do not ship the batteries unless specifically directed.
Board pricing is dependent upon the type of board. Please send the serial number and model number of your board to firstname.lastname@example.org and We can provide current pricing and lead times.
Yes, but you will need to provide the serial number and model number of your board so that the correct replacement board can be provided.
Standard lead time for a replacement board is 2 - 3 days. Expediting is often available.
Standard repair time is 1 week for a returned board. Occasionally after evaluation, we may determine that the board is not repairable.
The standard warranty on a new board is 1 year from date of shipment.
A product that is repaired is provided with a 90 day warranty on the repairs. If the original 1 year warranty is a longer period then that applies.
For the case where the Powervator is inside the elevator controller, the warranty comes through the elevator controller manufacturer. Please contact them first.
The batteries should be changed every 3 - 5 years depending on system usage and specific model.