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FAQs

Our frequently asked questions are broken down by categories for ease-of-use. Simply click on any question for more information.



Sales / Application Engineering

Can we reuse our existing Powervator?

Maybe. We will need the existing unit's serial number and a survey sheet (available on-line) filled out for the new elevator system.

When modernizing doors on an existing elevator from DC to AC, can we keep our existing Powervator?

Maybe. We will need the existing unit's serial number, the Make & Model of the old doors, and the Make & Model of the new doors.

When would we buy a RB2 unit vs a UV2 unit?

The RB2 unit is used when the Powervator is purchased at the same time as the elevator controller via the elevator controller manufacturer. This will allow the RB2 unit to be installed and pre-tested at the elevator controller factory. If the elevator controller has already been shipped or is already installed then the UV2 unit is used.

When would we buy a UV2 unit vs a HFP unit?

A UV2 unit is normally used with a hydraulic passenger elevator and a HFP unit is normally used with a hydraulic freight elevator.

Do you take American Express?

No, only Visa and Mastercard.

Can we pay with terms on our first order with R&R?

No, for the first order we would require a credit card, or wire transfer. After consecutive business on an annual basis, you will have the opportunity to request open terms with us.

What is the typical lead time for a Powervator?

For a RB2, UV2, or HFP unit the standard lead time is 3-4 Weeks. For a TPV unit the standard lead time is 7-9 Weeks. Expediting is often available.

How long is the warranty on a new unit?

The warranty on a new unit is 1 year from date of shipment.



Product Shipping

How many units should we have?

Check the bill of lading and then call in to R&R with the serial number from one of the units.

How many battery boxes should we have?

For a RB2 unit there would be no battery boxes as the batteries ship inside the RB2 unit. For a UV2 unit there would be one battery box with two batteries in it. For a HFP unit there would two battery boxes with two batteries in each box. For a TPV unit there would be one large battery box containing two smaller battery boxes with two batteries in each box. For a TPVM unit there would be two battery boxes with two batteries in each box.

Where are the battery jumper wires for the HFP unit?

The battery jumper wires are shipped inside a small cardboard box inside the HFP unit and there is one battery jumper wire in each shipped battery box.

Does my unit come with an installation manual?

Yes, there should be one inside the box the unit shipped in.

Does my unit come with a hook-up drawing?

Yes, there should be one inside the box the unit shipped in. It is on colored paper.



Technical Support

How many batteries does this unit have?

RB2 & UV2 has two batteries, HFP & TPV have four batteries.

How do we connect up the batteries?

RB2 batteries are already installed. UV2, HFP, and TPV batteries - see manual.

Why doesn't the Powervator rescue the elevator?

Check that the Powervator is providing the correct voltages when on battery power. Check LED status against what the manual for your unit shows. Then call in for R&R complimentary unlimited technical support.

What should the battery voltage be?

When initially installed all batteries should be approximately 12vdc. Once fully charged (allow to charge overnight), they should all be 13.5vdc. All batteries should initially be within 0.25vdc of each other.

What should the total battery string voltage be?

For UV2 & RB2 - 27.1vdc. For TPV & HFP - 54.1vdc.

Why is the horn sounding on my HFP, TPV, or UV2 unit?

This indicates that the "A" & "D" auxiliary contact circuit with the elevator main disconnect is not wired correctly or the "On / Off" switch on the unit is turned off while building power is present. Verify the auxiliary contact in the main elevator disconnect is good and on the correct contacts (contact should be closed when disconnect is closed).

A red LOB light is on my Powervator board?

This could indicate that the "On / Off" switch on the unit is turned off. Also it could indicate that "A" & "D" auxiliary contact circuit with elevator main disconnect is not closed. It can also indicate that the unit has a low battery voltage.

Where do we wire the NO/COM/NC recall terminals that are on the Powervator?

Check with the elevator controller drawings and the R&R supplied hook-up drawing. This wiring will vary greatly from elevator system to elevator system.

What lights should we have on my Powervator under normal conditions?

On a RB2 or UV2 unit you would just have a Yellow CH LED lit. On a HFP or TPV unit you would have a Green LGC LED, and Yellow CH & NP LED lit.

Why is the NP light not lit on my HFP or TPV unit?

This usually indicates that the phasing of the incoming power to the Powervator unit's Voltage monitor is not correct. If the elevator runs normal under building power then on a TPV unit swap the red & white wires (they have faston connectors) on the left side of the contactor (which is behind the batteries). On a HFP unit you will need to swap the L1 & L2 wires and then the LA & LB wires.

Where is my Powervator located? The job says we have one.

You may have a RB2 unit that is installed inside the elevator controller. Check inside there. If you have a UV2, HFP, or TPV unit, they are wall mounted near the elevator controller or elevator main disconnect.

What are the "A" & "D" terminals for?

The "A" & "D" terminals are wired to the National Electric Code (NEC - section 620.91) required auxiliary contact in the elevator main disconnect. This circuit will disable the Powervator when the elevator main disconnect is locked out / tagged out for maintenance. If there are sprinklers in the hoistway or machine room, then an auxiliary contact on the fire system shunt trip may be required. This would be wired in series with the auxiliary contact in the elevator main disconnect so that if either contact opens, the Powervator will be disabled.

The Red LOB LED flashes on and then off when we perform a rescue test?

The flashing low battery LED while performing a rescue normally indicates that the batteries are weak and need to be replaced.

Why is my board blowing fuses?

We highly recommend that you contact our tech support department to help diagnose your issue. Blowing fuses may be caused by several different problems both internal to the battery rescue unit and external to the battery rescue unit.

Where do we find the serial number?

Unit: The serial number is located on the front cover of the enclosure on a white or silver label.
Board: The serial number is located on a small orange or white label
The serial number is a set of numbers (ie: 1219/025 0701/1 or CO200210 2101/1) *For RB2 Product line, serial number can be found on the chassis

Where can we get a manual or hook-up drawing for my unit?

Many of the R & R units are built specific for the job site or project. Please contact Customer Service at 610-691-2224 or admin@reynoldselectronics.com and provide the serial number and model number of your unit.

We have no LEDs on and the elevator is working correctly under building power?

Charger circuit is not working and the batteries are likely dead (no voltage) or the unit may also be bypassed.

Unit is in battery mode but the building power is present?

Charger circuit or Voltage monitor is not working.

My F2 fuse is blowing on my TPV/M product and there is no power to the elevator but building power is present?

Contactor coil is likely shorted. Call R&R for replacement contactor.

What state are the contacts provided by the Powervator for use in the recall circuit?

The Powervator provides Normally Open / Common / Normally Closed contacts for use in the elevators recall circuit. These contacts are open (NO) and closed (NC) when building power is present and everything is working correctly.

The LOB, CH, and EPS (PL) LEDs are all lit at the same time, what does this indicate?

This indicates that the board is likely bad. Call R&R for support and Return Authorization number (RMA).

The LOB LED is always on and won't go out?

First verify that the battery voltage is correct (RB2 & UV2 ~ 27vdc, TPV/M & HFP ~ 54vdc). Next verify that the "A" & "D" circuit is correctly wired (by measuring ~24vdc between "A" & "-R" and "D" & "-R"). Next verify that the unit's "On / Off" switch is on and building power is present. If the above are all good, contact R&R.

I have a GAL MOVFR on a new installation and I can't get the doors to work correctly while in Powervator mode?

Check for faults on the door operator. Measure the 208 - 230vac voltage at the door operator. Contact R&R.



Customer Service / After Installation

What are the specifications on the batteries for my unit?

The size of the battery depends on the model number of your unit. Please see below for information on the sealed lead acid batteries used in each of our models


battery specifications

Note: Batteries are sold in sets of 2

We have a bad board, what do we need to do?

We highly recommend that you contact our tech support department to help diagnose your issues. What may appear to be an issue with a board may be another component (such as a fuse or contactor) that may need to be replaced. Our technicians will help determine your issue and recommend a solution.

If it is determined that the board needs to be repaired, you will need an RMA# (Return Materials Authorization #) to return for repair. See below for return (RMA) process.

How do we return a board or unit for repair?

We need to issue a Return Material Authorization Number (RMA#) to you. Please contact Customer Service at 610-691-2224 or admin@reynoldselectronics.com. Please provide the following information:

  • Company Name
  • Contact Name
  • Phone Number
  • Email Address
  • Model Number of Unit or Board
  • Serial number of Unit or Board

Place the RMA# on the outside and inside of the box and be sure to include your purchase order (if applicable), contact information, shipping address, small parcel carrier and shipping method (such as ground, 2 day or overnight).

*note: if a complete unit is being returned, please remove all batteries prior to shipping. Do not ship the batteries unless specifically directed.

What is the Reynolds & Reynolds warranty?

  • New Product Sales: 1 year warranty from date of shipment
  • Product Repair: 90 day warranty on all repairs

What is the price of a new board?

Board pricing is dependent upon the type of board. Please send the serial number and model number of your board to admin@reynoldselectronics.com and We can provide current pricing and lead times.

Can I just replace the failed RB2 main board?

Yes, but you will need to provide the serial number and model number of your board so that the correct replacement board can be provided.

What is the typical lead time for a replacement board?

Standard lead time for a replacement board is 2 - 3 days. Expediting is often available.

What is the typical repair time for a returned board?

Standard repair time is 1 week for a returned board. Occasionally after evaluation, we may determine that the board is not repairable.

How long is the warranty on a new replacement board?

The standard warranty on a new board is 1 year from date of shipment.

How long is the warranty on a repaired board?

A product that is repaired is provided with a 90 day warranty on the repairs. If the original 1 year warranty is a longer period then that applies.

The Powervator was supplied inside the elevator controller, how does the warranty work?

For the case where the Powervator is inside the elevator controller, the warranty comes through the elevator controller manufacturer. Please contact them first.

How often should we change the batteries?

The batteries should be changed every 3 - 5 years depending on system usage and specific model.



Reynolds & Reynolds Electronics
© 2020 Reynolds & Reynolds Electronics, Inc. / 2501 Baglyos Circle, Bethlehem, PA 18020 / Phone: 610-691-2224